Getting Started

  • What is Vivrelle?

    Glad you asked! Vivrelle is a members-only club providing access to coveted designer handbags, jewelry, watches and diamonds for a monthly membership fee. Membership is separated into three closet tiers - $99/month, $199/month, or $279/month.

  • What does Vivrelle mean? How did it come to be?

    Vivrelle [’vivrel] is derived from two French words: “vivre” meaning “to live” and “elle” meaning, “she.” With Paris being the epicenter of fashion, we infused that legacy into our brand by creating a name – and a club – that focuses on making women feel alive.

  • How do I apply to be a member of Vivrelle?

    We're excited to potentially have you as a member of the Vivrelle community! Click “Apply/Login” at the top right corner of the Vivrelle homepage to apply. Once we receive your application, our team will review to ensure we're a good match for one another. You can learn more about this process in our Terms and Conditions.

  • How much does it cost to join Vivrelle?

    Applying to Vivrelle is cost-free! When you apply, you'll pick which of our three closets you'd like to access - Classique ($99/month), Couture ($199/month) or Couture+ ($279/month).

  • What is the difference between the three memberships?

    Vivrelle is separated into three closets: Classique, Couture and Couture+.

    • Classique ($99/month): Borrow one (1) item per month with an estimated retail value under $4,000.
    • Couture ($199/month): Borrow one (1) item per month with an estimated retail value over $4,000.
    • Couture+ ($279/month): Borrow two (2) items at a time: one (1) item from the Classique closet and one (1) item from the Couture closet.
  • How long can I keep my item for?

    You can keep your item for as long as you'd like!

  • Can I pre-reserve an item for when I need it?

    We know things come up last minute, but our items are currently only available on a first-come-first-serve basis.

  • I am a Classique member. Why can't I borrow Couture and Couture+ items?

    You are only able to borrow items from the closet associated with your membership, but upgrading your membership is easy and we encourage it! Click here to upgrade.

  • Why do you require a three month minimum membership?

    Vivrelle is built on loyalty. Having a three month minimum ensures we are building a community of members who want to wear and experience a variety of luxury accessories from our closet versus joining for one-time use.

Our Closet

Coverage & Shipping

  • Where do you ship?

    Vivrelle currently ships within the United States. We hope to ship internationally soon!

  • How much does shipping cost?

    For you? Nothing! The cost of shipping and returning your items are included in your monthly membership fee.

  • How long does it take to receive an item?

    All deliveries are sent via express shipping. If you are based in New York City, feel free to reach out to us to coordinate a same-day pickup from our mid-town office location!

  • How do I track an item I've borrowed?

    Your tracking number can be found on your "My Account" page.

  • How do I return the items I'm borrowing?

    When you are ready to place an item back in Vivrelle's closet, simply pack it up and return it with the shipping label included in your original package.

  • I lost my return label. How do I get a new one?

    If you need a new return label, you can reprint one directly from your account page, or click here.

  • What if I damage an item?
    • Your membership fee includes a base coverage policy; however, you have the option to upgrade your policy for $15/month when you select your monthly membership.
      • Base Policy: Covers normal wear or tear. Should an item be returned in severely damaged condition, you are responsible for paying a deductible based on the cost for Vivrelle to fix or replace the item.
      • Upgraded Policy: Should an item have accidental damage beyond normal wear or tear, you are covered.
    • Under both policies, you must be in the care, custody and control of your item at all times.
    • The only place an accessory can be left unattended is in your residence or hotel room.
    • If the item is not returned and you terminate your membership, you are responsible for paying the members price of the item back to Vivrelle. See more detail in our Membership Agreement.
    • If an item is stolen, with the correct documentation and a police report, Vivrelle covers the loss of the item. If your item has been stolen, please contact us at hello@vivrelle.com.

Account Services

Still need answers?
No worries, we're here for you!

Email Us: hello@vivrelle.com
Text Us*: (909) 321-9878

We’ll get back to you as soon as we can, usually during business hours: Monday to Friday 9 a.m. to 5 p.m. EST!

Thanks so much for your question. A Vivrelle team member will respond ASAP via email. In the meantime, you can explore our collection or apply for membership.